Customer Support FAQ

  • Paysable has set frequently asked questions (FAQs) to give faster answers to customers' questions.
  • If you cannot find answers from FAQ, please contact customer service center. We're ready to help you.
  • For customers who have delays in transactions due to self-verification problems, please refer to contents on self verification for service usage first.
If you are sharing your PayPal account with another Paysable account, it may take a longer time to be completed due to security reasons.

To prevent unauthorized transactions, we need to manually review all transactions made by a PayPal account that is used by two or more Paysable accounts.

Please contact our customer service center to unlink the Paypal account to resolve the delay issues.
Unfortunately, doing mobile phone verification on someone else's behalf is against the law in Korea. We apologize for not being able to assist.

To purchase from such online shops, please use our Manual Purchase service.
'Waiting for Payment' means our system is waiting for PayPal's notification message of your payment.

If you failed to complete a PayPal payment for any reason, please ignore the transaction and make a new transaction.

Please note that in accordance with Korean laws on eCommerce, we have to keep records of all transactions including canceled/failed/incomplete ones, so we cannot remove them from your transaction history. However, such transactions will not affect your future transactions in any way, so please ignore them.
Once an Auto Purchase transaction is completed, your payment is already forwarded to the seller, so we cannot cancel the transaction. However, if your seller agrees to refund your payment, you can use our bank account for the refund. Once your seller sends the refund amount to our bank account, we will add the amount to your Paysable balance. Please contact our customer service center for detailed instructions.
Virtual account is an account established for wire transfer in some shopping malls / online game webs. In following cases, virtual account may not be successfully working or be verified :
1. If the amount to be paid and amount paid are different
2. If remitter’s name is wrong
3. If payment deadline has passed
4. If there is a system error in using virtual account (from web)
5. If it is bank inspection time
If there is a problem in using virutal account due to reasons other than above, mostly it can be solved by establishing new virtual account from other banks.
Our Auto Purchase service only provides the forwarding of your payment, and you need to go through all other steps on your own, which gives you more freedom and is also faster. However, many Korean online shops are not foreigner-friendly, and some shops even require a mobile phone verification to create an account, making it very difficult, if not impossible, for foreigners to use.

If you are struggling with Korean online shops, we recommend using our Manual Purchase service. In our Manual Purchase service, you only need to provide us the URL of the online shop and the list of items you want to purchase, and our purchase team will do all the necessary steps for you.

To use our Manual Purchase service, please go to the "PURCHASE SERVICE > Manual Purchase" menu, or the following URL:
https://www.paysable.com/eng/product/manual.jsp
Purchase forwarding provides these services :
1. Giftcard purchase : This service allows you to purchase Korea online giftcards cheaper.
2. Manual purchase : If ordering is difficult, or websites do not support auto purchase, we complete your order manually.
3. Auto purchase : If you can order by your self, submit the order information at auto purchase to complete your order automatically.