If the tracking information says that your package is delivered but your package does not appear on your delivery list, please go to the following URL and search the local tracking number:https://warehouse.paysable.com/
The search result will be one of the following:
1. "Not Found"
This means that the package hasn't arrived at our warehouse. In this case, the sender may have sent your package to the wrong address or a wrong tracking number was provided by the seller. Please re-confirm with the seller regarding the address and tracking number. Then, please contact our customer service center and provide us the local tracking number of the package.
This means that the package has safely arrived at our warehouse and is currently waiting to be processed as Import, so it is normal for your package to not appear on your list yet. Please kindly wait for a few more days. The process is usually completed with a few business days. However, when we experience a large volume of orders at once, it may take up to five business days. We appreciate your understanding and patience.
In this case, the package should appear on your list. If it does not, the package is probably sorted as "Unidentified Recipient", so please contact our customer service center and provide us the local tracking number of the package.