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Customer Review

These are precious reviews made by Paysable users. We reflect our customers' reviews on improving Paysable. We will do our best for better services!
  • Very satisfying! :D

    dlgu*****

    2024-01-19 15:06:34

    I'm new to Paysable. I was struggling to pay the Korean seller since I don't have a Korean bank account, and the Direct Payment service was very helpful!!
    The payment was completed within 3 min, so I could buy BTS albums successfully. Thank you for your amazing service!! I've not used a delivery service yet. However, I think that it is worth trying to use a delivery service. Thank you:)
  • Need improvement

    jiwo*****

    2024-01-07 04:38:40

    I've been using Paysable since 2022 and while I haven't used it that much, there are many things that I enjoyed about the service. I think for all it's worth, the customer service is really good at getting responses back as soon as possible; they answer my really dumb questions (all of which could have been found if I had done some more clicking around) with politeness. I like how the Inquiry service looks like a chat text between the consumer and an agent -- I think it's pretty cool. The Warehouse service is really nice, and I quite like how we are now provided pictures of the packages as it arrives to the warehouse.


    The only thing I have a gripe with is the UI of the new website. It's really confusing where everything is and all of the information that I used/am used to seeing is now gone. The exchange rate that would be directly on the Direct/Manual pages? Gone. The Paypal fees before confirming payment? It's been changed to KRW so now I have no idea what the fee actually costs (Is this not very concerning for people...?).

    The current time in Korea when you scroll to the bottom? Also gone. You have to log in to find out, in which case you can't even make a purchase because Paysable is closed for the day -- all that clicking could have been reduced to a single scroll to the bottom of the page. Speaking of scrolling, the website is huge. There's just so much... space. Sure, the graphics are nice, but that's a lot of space taking up a single screen. It now takes me 5 mouse wheel scrolls to get to the bottom of the home screen, where on the old one, it probably took me 2.


    In spite of all of that, the service is still good. It's the best proxy I've seen so far, and I trust Paysable. The year-long storage is the biggest factor for me, and even if the fees/shipping can get expensive real fast, Paysable is reliable enough that I can see that it's worth the money. Granted, I've only ever shipped one box to myself, but the first impression is good that I am hopeful. That being said, I don't know if I'll continue using Paysable, there's a lot more changes that I've seen that shouldn't have been removed, and the overall experience of this new website is a little jarring that it's putting me off. The future has yet to tell.
  • Very satisfying! :D

    umbr*****

    2024-01-05 03:26:56

    I have been using paysable for 3 years now and I love the service. The customer service always respond quickly and help out as best as possible. I love the new website layout as well! I believe it is very easy to navigate, if not easier to use than previous. The added benefits of writing in my own memos and the package pictures when packages are imported is super helpful. My items have always been packaged so well and very quickly - the paysable team obviously works very hard! I highly recommend everyone to paysable and their fantastic service!
  • Unsatisfying

    pati*****

    2024-01-04 09:44:41

    this new system is so bad and hard to navigate, please bring the old one back.

    whenever i try to go back to the main page it sends me to 404 error and i can't even find the tracking number from my forwarding lists
  • Unsatisfying

    mari*****

    2024-01-01 23:41:53

    the new site is hard to navigate… please bring the old layout back…
  • Very satisfying! :D

    kyn3*****

    2023-12-26 04:04:06

    I liked that the delivery was so fast :)
    I liked that the price was cheaper than other companies, perhaps because it was during a shipping discount event. May you prosper
  • Unsatisfying

    roma*****

    2023-12-23 03:44:39

    상품권 결제가 제대로 이뤄지지 않길래 문의를 남겼더니 세월아 네월아. 그것도 만족스러운 답변은 전혀 오지 않고 헛소리만 하는 서포트팀.
    기존에 결제했던 내역과 내가 어떤 상담을 했었는지 검색해보려 했더니 어라? 둘다 그것을 검색할 수 있는 페이지가 사라져 있네?
    그것 두개를 날려버리고 장사 하시겠다? 배짱 참 좋으시네요.

    그동안 이용하면서 즐거웠네요. 돈 몇백 상품권 구매로만 여기에서 결제 했는데
    이렇게 배짱장사 하시면 뭐 그냥 다른데로 가라는거죠.

    여기 가격이 그렇게 싸지도 않은것은 함정. ㅎㅎ

    그동안 즐거웠는데 다신 보고 싶진 않습니다. 빠이.
  • Unsatisfying

    soom*****

    2023-12-12 13:38:14

    I used payment service to Korea and the product was no longer available and needed to receive a refund. I asked how to do so, and received a response with how to. I did everything they told me, and for a week no response to my inquiries regarding when the refund will be processed. In korea, any wire transfers are immediate and there is no reason for them to take this long for me to get a refund. Ridiculous. Still haven't heard anything.
  • Very satisfying! :D

    annk*****

    2023-11-27 18:22:36

    Thank you! I am using paysable, more than year and really thankful for your services. Packages always came in good condition and customer service center always replies as quick as possible. Only frustrating thing is huge paypal fees, hope that you can offer more payment options.
  • Very satisfying! :D

    wich*****

    2023-11-26 13:30:45