I've been using Paysable since 2022 and while I haven't used it that much, there are many things that I enjoyed about the service. I think for all it's worth, the customer service is really good at getting responses back as soon as possible; they answer my really dumb questions (all of which could have been found if I had done some more clicking around) with politeness. I like how the Inquiry service looks like a chat text between the consumer and an agent -- I think it's pretty cool. The Warehouse service is really nice, and I quite like how we are now provided pictures of the packages as it arrives to the warehouse.
The only thing I have a gripe with is the UI of the new website. It's really confusing where everything is and all of the information that I used/am used to seeing is now gone. The exchange rate that would be directly on the Direct/Manual pages? Gone. The Paypal fees before confirming payment? It's been changed to KRW so now I have no idea what the fee actually costs (Is this not very concerning for people...?).
The current time in Korea when you scroll to the bottom? Also gone. You have to log in to find out, in which case you can't even make a purchase because Paysable is closed for the day -- all that clicking could have been reduced to a single scroll to the bottom of the page. Speaking of scrolling, the website is huge. There's just so much... space. Sure, the graphics are nice, but that's a lot of space taking up a single screen. It now takes me 5 mouse wheel scrolls to get to the bottom of the home screen, where on the old one, it probably took me 2.
In spite of all of that, the service is still good. It's the best proxy I've seen so far, and I trust Paysable. The year-long storage is the biggest factor for me, and even if the fees/shipping can get expensive real fast, Paysable is reliable enough that I can see that it's worth the money. Granted, I've only ever shipped one box to myself, but the first impression is good that I am hopeful. That being said, I don't know if I'll continue using Paysable, there's a lot more changes that I've seen that shouldn't have been removed, and the overall experience of this new website is a little jarring that it's putting me off. The future has yet to tell.